Shipping policy
Shipping Policy
1. Overview
This Shipping Policy outlines how and when your order will be processed and delivered. We aim to provide clear and accurate delivery information for all customers.
2. Order Processing Times
All orders are processed within 1–3 working days.
Orders are not processed on weekends or UK bank holidays.
3. Shipping Times
Estimated delivery times after dispatch are as follows:
- UK Standard Delivery: 2–5 working days
- UK Express Delivery (if available): 1–2 working days
Please note that delivery times are estimates and may vary due to courier delays or busy periods.
4. Shipping Costs
Shipping costs are calculated at checkout and will depend on your location and selected delivery method.
Any applicable delivery charges will be clearly displayed before you complete your purchase.
5. Order Tracking
Where available, tracking information will be provided via email once your order has been dispatched.
Please allow up to 24 hours for tracking information to update.
6. Delays
While we aim to meet all delivery estimates, delays can occasionally occur due to factors outside our control (e.g. courier issues, weather, peak periods).
We are not responsible for delays caused by the shipping carrier, but we will assist you in resolving any issues where possible.
7. Incorrect Address Details
It is the customer’s responsibility to ensure that all shipping information is correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error, please contact us as soon as possible.
8. Lost or Missing Orders
If your order has not arrived within the expected timeframe, please contact us.
We may ask you to:
- Confirm your delivery address
- Check with neighbours or your local delivery office
We will investigate with the courier and work towards a resolution.
10. Contact Us
If you have any questions about shipping, please contact us at:
hello@kookycorner.co.uk
We aim to respond within 1–2 working days.